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Accessibility statement


Information about our website accessibility policies and procedures.

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

How accessible the site is

We know some parts of this website aren't fully accessible.

There are known issues with the:

  • HTML: the underlying code used to create the website
  • CSS: used to describe how HTML is shown on the pages
  • JavaScript: a development language used to program some areas of the site
  • 3rd party functionality: areas of the site which are developed by external 3rd party companies
  • content: this includes web page content or documents

Feedback and contact information

If you have any accessibility problems or feedback, please email us at webadmin@durham.gov.uk.

If you need to contact us about any other issues, please use our contact us page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

We are committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

Compliance status

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

    Non-accessible content

    Non compliance with the accessibility regulations

    Information about which areas of the site fail.

    Main site

    We aim to resolve the following by October 2021:

    • stylesheets: some content is in stylesheet, making it unavailable to screen readers and users who are not using the stylesheet, failing success criterion 1.3.1
    • document titles: some documents have no title failing success criterion 2.4.2
    • elements: some elements do not contain text or an img with an alt attribute, failing success criteria 2.4.4, 2.4.9 and 4.1.2

    Content that's not within the scope of the accessibility regulations

    • content that's under someone else's control that we haven't paid for or developed ourselves:
      • social media buttons

    Preparation of this statement

    This statement was prepared in July 2020. It was last reviewed on 28 September 2021.

    We re-assess the code, design and content of a website, application or system for accessibility whenever it undergoes a major modification. We do this internally using a combination of automated and manual checking.

    Main site page content is manually checked every time it is updated.